Privacy, data, and how we handle it.

Who we are

GRIMSTAC is an Australian-based technology business. References to "we", "us", or "our" in this policy refer to GRIMSTAC.

What information we collect

When you browse this website, basic technical information may be processed by our hosting infrastructure. This can include IP address, browser type, device information, pages visited, and server request logs necessary to operate and secure the site.

If you contact us through a contact form, email, or other channel, we may collect the information you provide - such as your name, email address, business name, and the details of your enquiry.

How we use your information

• To operate, secure, and maintain this website
• To respond to business enquiries
• To improve site performance and user experience
• To meet any legal or regulatory obligations

We will not use your personal information for direct marketing without your consent.

Disclosure and third parties

We do not sell personal information. We may share information with third-party service providers (such as hosting, analytics, or email tools) only where necessary to operate the site or respond to enquiries. Where third-party services are used, they are subject to their own privacy policies.

If analytics, form processors, or CRM integrations are added to this site, this policy will be updated to reflect the tools in use.

Data storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored on servers located in Australia or overseas depending on the hosting and service providers in use.

AI and client-specific workflows

GRIMSTAC may provide AI integration, on-premise AI, and workflow automation services to clients. Data handling for those engagements is governed by separate agreements specific to each project, not by this website privacy policy.

Access and correction

Under the Australian Privacy Principles, you have the right to request access to personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details below.

Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you can contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent version.